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Terms and Conditions

At Shaftesbury London Hotels we take great care to provide you with the best and most helpful information through our website, and invite and advise all our visitors to read and understand our terms and conditions carefully before finalizing their bookings.


By making a booking via our website, you also accept and agree with all terms and conditions set out below. The terms and conditions are all standard to the industry.


INFORMATION ON THE WEBSITE


All the information on this website pertains to 'Shaftesbury London Hotels' and also information specific to every hotel in Shaftesbury London Hotels . We have taken great care to make this website as clear and informative as possible and all the information here is presented with great care and attention; however will not guarantee the information is presented correctly. And we will not be liable for any inconveniences, loss of revenue or any damages, which result from the direct or indirect use of any information provided on our website.


We also try to ensure that all information presented on our website is accurate, appropriate and up to date, and these benchmarks are reviewed in a timely fashion. However, we do not make guarantees of any kind that the rates and hotels listed will be available at the time of bookings.


If as a consumer you feel that certain piece / type of information is expressly needed and you cannot find it on your website, please do not hesitate to contact us and we will rectify or will provide the information required without delay.


RESERVATIONS


Individual Bookings:

The bookings will only be undertaken by providing credit card details. We accept Visa, Master Card, American Express, Diners and Switch only), valid until the date of departure from the hotel. The credit card details will be passed directly to the hotel to guarantee your booking. The hotel reserves the right to take a pre-authorization on the credit/debit card for the first night to secure the booking 48hrs prior to the date of arrival. If the card has been declined, the hotel will try to contact the guest and reserves the right to cancel the booking if an alternative valid card is not provided. Bookings cannot be guaranteed without a valid credit/debit card. Full payment is required upon check-in.


Completing the reservation form will not constitute a confirmed reservation. Shaftesbury London Hotels will send you the confirmation of reservation by e-mail or by fax with a booking reference number. We will not take any responsibility for your arrival at the hotel without your booking reference number.


Group Bookings:

All Group Bookings of 5 rooms or more are subject to different agreed conditions as set above for Individual bookings.


For more information on Individual/Group Reservations please contact Shaftesbury Reservation on reservations@shaftesburyhotels.com or + 44 (0) 20 7479 2255 and Park Grand Reservations on reservations@parkgrandlondon.com or 44 (0) 20 7479 2266 .


FLEXI RATE


Flexi rates are exclusive to Shaftesbury London Hotels only. We guarantee the availability of a room at any of the Shaftesbury participating hotel except the The Piccadilly London West End and the Montcalm Hotel London depending on Availability. Upon arrival at the hotel, Front Desk Personnel will, subject to availability, provide the room that you have booked for in the same hotel or in an alternative hotel in the group. You will be provided with complimentary transfer to take you to the nearby hotel of similar standards within Shaftesbury London Hotels.


MANAGE YOUR BOOKING ONLINE:


If you need to amend or cancel your booking, you can now do it online. Simply go to View/Modify Reservation' to make changes to your booking or 'Cancel Reservation' to cancel your booking and enter your reservation-id and email address. Your booking details will be displayed and you will be able to make the amendment.


CANCELLATION


Individual Bookings:

Cancellations must be received before 2:00 pm, 24hrs prior to the expected day of arrival. If a cancellation is received later than the required date, or in case of no show, the hotel will charge for one night's accommodation.


Please note that Special offers, Discounted Rates and Packages have different cancellation policies. Please check at time of booking.


Group Bookings:

All Group Bookings of 5 rooms or more are subject to different agreed conditions as set above for Individual bookings. In the event of cancellation or non-arrival, we will charge the full amount of the tariff specified, unless otherwise agreed in writing. All cancellations must be made directly to the Groups' Desk London by fax or email and we will ask for proof of written cancellation.


Early Departure Policy:

Guest checking out prior to their departure date will be charged an early departure/cancellation fee, equivalent to one night charge.


For more information on Individual/Group Cancellation please contact Shaftesbury Reservation on reservations@shaftesburyhotels.com or + 44 (0) 20 7479 2255 and Park Grand Reservations on reservations@parkgrandlondon.com or 44 (0) 20 7479 2266 .


BOOKING CARE CHARTER


Shaftesbury London Hotels is founded on a strong practice and is committed to maintaining excellent and efficient service. For more information on Booking Care Charter please click here.


PRIVACY AND COOKIES POLICY


Shaftesbury London Hotels respect your privacy. For detail information on our Privacy and Cookie policy please click here.


Non Smoking Policy


In keeping with the global initiative and while adhering to applicable laws, rules and regulations, Shaftesbury London Hotels continually strives to accord a smoke free environment for all our guests, visitors and employees. This smoke free environment is to be maintained, and hence smoking is strictly prohibited in the in the entire hotel. This includes guest rooms, corridors, bars and lavatories. The no smoking policy also applies to guests visiting our conference and banqueting facilities.


Those not complying with the smoke-free law, will be committing an offence against the law. The fixed penalty notice applicable on the person smoking is £200.00. We kindly request you to respect the law and abstain from smoking in the hotel.


PETS


Pets are not allowed in the hotel. Service animals that provide assistance to individuals with disabilities are allowed at the hotel, they are not subject to the policies and restrictions that apply to other pets or animals.


PHOTOGRAPHY POLICY


Any images clicked at the property or taken from our websites/collateral may only be used for personal and non-commercial use. The use of these images for business purposes including, but not limited to, publicity materials, websites, books, newspapers and magazines must be approved by the Marketing department. For more information please contact us on pr@shaftesburyhotels.com .


CHILD POLICY


The hotel welcomes guests of all ages and our aim is to make travelling with the family even more enjoyable.

Children up to 2 years may share their parent's room at no extra charge. Baby cots are available upon request (subject to availability) and advance booking is required.

Children aged 18 years and under may not occupy a hotel room on their own and must be accompanied by a responsible adult.


Photo-ID requirement for British Citizen

Any guest who is a British citizen can provide a valid driver's License ( UK & EU License only) or any other ID type with guest photo

Photo-ID requirement for UK Residents

Any guests who are a resident in the United Kingdom must provide a valid passport or national ID cards with photo which states their nationality.

Photo-ID requirement for EU Residents

Guest checking in from any of the European Union countries must provide either the ID card , Passport or EU drivers licence upon check-in.

Photo-ID requirement for NON-UK & EU Residents

Guest who are not from UK or any of the EU countries can only provide a Passport as a valid photo-ID.


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Shaftesbury London Hotels

 

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All Shaftesbury Hotels London have Broadband Internet accessible through your laptop in all rooms with easy-to-follow instructions.

You can also access the Internet from the interactive television in your room by using a keyboard provided in the room.

A sumptuous English or Continental breakfast is offered complimentary to all guests who book through our website, and consists of a range of breads, croissants, fresh juices and fruits, cereals, tea and coffee.

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We can now confirm your reservation at any of the Shaftesbury Hotels with just your credit card as a guarantee.
No Payment will be charged to your credit card and full payment for all reservations are made directly at the time of arrival at any of the Shaftesbury Hotels. (Terms and Conditions apply)


10% Off exclusively for PCR members
10% Off exclusively for PCR members
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  • Company Name: Precis Properties Ltd
  • Registered Office Address: 27 Devonshire Terrace, London W2 3DP.
  • Company Registration 3359880.
  • Vat No: 761 41 80 42.

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